Shipping & Returns

Shipping & Delivery:


Due to COVID there may be delays in shipping to various parts of the country. 

Free shipping

All hats from the In Bloom collection.

Orders over R500

Delivery takes between 2-5 working days

Standard Delivery:

R75 delivery to all major cities. 

Items are shipped every Monday. Delivery takes between 2-5 business days. 

Express Delivery:

R99 Nation wide

Delivery takes between 24-48 hours

International Shipping:

We are able to ship to major cities. 

Please email us at to get a quote for international delivery. 

Please note that once an item has been dispatched and you have received tracking details, Freya Hats is no longer liable for an item. It is the responsibility of the customer to ensure someone is home to accept delivery/contact the relevant courier service should changes need to be made. 


Freya Hats will happily accept returns and refunds within 7 days of receiving your item. The item must be returned in the state it was received. Please note that the customer will be liable for the cost of returning the item. 

All sizing information is listed under the description of each product as well as on our Size Guide page, so please take note when purchasing an item. 

Our hats are made by hand, therefore, imperfections may occur. This is part of the charm of a handmade product and makes them unique. 

Please feel free to contact us should you have any queries or wish to arrange an exchange or return.